How to successfully get front-line users to “buy into” a Records Management program.
Not getting full participation in your Records Management program? Rolling out a new program? Getting buy-in from front-line users is an ongoing challenge for Records Managers everywhere.
When Janssen-Ortho decided to take their existing classification and retention system enterprise-wide, they understood that the education and training program would be critical to the success of their project.
Janssen-Ortho and TAB designed an intensive training program that told the story of the new Records Management program in terms of Janssen-Ortho’s corporate culture. This included in-class sessions, demonstrations, competitions between different groups, reward for meeting targets, and on-site walk-throughs of new procedures.
To read the full case study on how TAB helped Janssen-Ortho successfully roll-out the new program and address concerns around buy-in, complete the form below.