Business Issue: When Manitoba Finance switched their clients to a single business number to improve service, they needed to merge their legacy filing systems into one, and convert all existing files to match the new system.

File conversions can be an extremely disruptive process, fraught with risk. This is especially true in the finance industry, a records intensive environment where access to information, and protecting this information, is critical. For Manitoba Finance, merging their filing systems into one had to be done in an extremely short time frame, and without any disruption to the high level of service their clients had come to expect.

To find out how TAB helped them get through the conversion process, while creating a records management framework that would carry them into future growth, please complete the form below to download the full case study.